Shipping policy
FAZVIDA Shipping Policy
Order Processing
Orders are typically processed within 2–5 business days after payment is confirmed.
Processing times may vary depending on product availability, warehouse location, order volume, quality inspection, holidays, or other fulfillment requirements.
Once your order has been processed and shipped, tracking information will be provided when available.
Shipping and Fulfillment
FAZVIDA works with third-party fulfillment providers, warehouses, manufacturers, and shipping carriers to deliver customer orders.
Because of this, products may ship from domestic or international fulfillment locations and may not ship from FAZVIDA’s business location.
Orders containing multiple items may arrive in separate packages and at different times.
Estimated Delivery Times
Delivery times vary depending on the product, destination, warehouse location, shipping method, carrier, customs processing, and other circumstances.
For United States orders shipped from our US fulfillment locations, estimated delivery is generally 3–8 business days after shipment. Some orders may arrive sooner or take longer.
Delivery estimates are not guarantees.
During holidays, severe weather, customs delays, carrier disruptions, high-volume periods, or other circumstances outside our reasonable control, delivery may take additional time.
Tracking Information
When tracking information is available, it will be provided after shipment.
Please allow reasonable time for tracking information to begin updating after the carrier receives the package.
Tracking information may temporarily show limited or delayed updates while packages are transferred between carriers or fulfillment facilities.
Shipping Costs
Standard US shipping on FAZVIDA-branded items is a flat $8.00 per order, and it is free on orders of $70 or more. Items from our partner brands (shown with the brand's name on the product page) ship directly from that brand, and their shipping is calculated separately at checkout. The final shipping cost is always shown at checkout before you complete your purchase.
International Shipping, Customs, Duties, and Taxes
Some products may be shipped internationally.
International shipments may be subject to customs inspections, duties, import taxes, brokerage charges, or other government fees depending on the destination country and shipping origin.
Unless expressly stated otherwise at checkout or required by law, customers are responsible for any customs duties, import taxes, or other charges imposed by local authorities.
FAZVIDA does not control customs processing times or charges imposed by government agencies.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before placing your order.
If you notice an address error, contact FAZVIDA as soon as possible. We will try to assist, but address changes are not guaranteed once an order has entered processing or shipment.
FAZVIDA is not responsible for delivery problems caused by incorrect or incomplete addresses provided by the customer, except where required by law.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please review the tracking information first.
If tracking shows an unusual delay, no meaningful movement, or another delivery issue, contact FAZVIDA so that we can investigate with the fulfillment provider or carrier.
Lost Packages
If a package appears to be lost in transit, contact us so we can investigate.
We may request tracking information, delivery documentation, or other information needed to review the claim.
Depending on the circumstances and the results of the investigation, an approved resolution may include a replacement, refund, or other appropriate remedy.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, mailbox, building office, household members, and nearby safe locations.
You may also be asked to contact the shipping carrier.
If the package still cannot be located, contact FAZVIDA and we will review the available tracking and delivery information.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, defective, or with an item missing, please contact us as soon as possible.
We may request photographs or video of the item, packaging, shipping label, and other relevant information to investigate the issue.
These claims are handled according to our Return & Refund Policy:
https://fazvida.com/policies/refund-policy
Order Changes and Cancellations
Cancellation requests may be submitted within 1 hour after placing an order.
Once an order has entered processing, fulfillment, or shipment, changes or cancellations may no longer be possible.
Separate Shipments
When multiple products are ordered together, they may be fulfilled from different warehouses or locations.
As a result, you may receive multiple packages, tracking numbers, or delivery dates for the same order.
Shipping Restrictions
Certain products may not be available for delivery to every country, region, state, territory, or address.
We reserve the right to cancel and refund orders that cannot legally or practically be shipped to the destination provided.
Contact Us
For questions regarding shipping, tracking, or delivery, contact:
FAZVIDA
Website: https://fazvida.com
Email: support@fazvida.com