Refund policy
FAZVIDA Return & Refund Policy
At FAZVIDA, we want you to be satisfied with your purchase. Please review the policy below before requesting a return, cancellation, or refund.
14-Day Return Window
You may request a return within 14 days after your item is delivered.
To qualify for a return, the item must be in the same condition in which it was received: unused or unworn, with original tags when applicable, and in its original packaging. Proof of purchase may also be required.
Return Authorization
Do not send any item back before contacting FAZVIDA and receiving return authorization and return instructions.
Return locations can vary depending on the item and fulfillment location. The authorized return address will be provided to you after your return request is reviewed and approved.
Merchandise sent to an unauthorized address, including any address shown elsewhere for business or registration purposes, may not be accepted or eligible for a refund.
To request a return, contact us at:
support@fazvida.com
Return Shipping Costs
For standard returns, including change-of-mind returns or ordering the wrong size, color, or item, the customer is responsible for return shipping costs.
If an item arrives damaged, defective, incorrect, or otherwise qualifies for a FAZVIDA-approved claim, we will review the situation and provide the appropriate resolution. When applicable, this may include a replacement, refund, or return instructions at no additional return-shipping cost to the customer.
Original shipping charges are non-refundable except where required by law or where FAZVIDA determines that the order qualifies for reimbursement.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or an item is missing, contact us as soon as possible.
We may request clear photographs or video of the item, packaging, shipping label, and other relevant information so that we can investigate and resolve the issue.
Please keep the item and its original packaging until we confirm whether a return is necessary. In some approved cases, a refund or replacement may be issued without requiring the item to be returned.
Non-Returnable Items
Certain items cannot be returned when applicable, including:
Personalized or custom-made products
Perishable goods
Opened personal-care, beauty, or hygiene products where return would be inappropriate for health or hygiene reasons
Hazardous materials, flammable liquids, or gases
Gift cards
Products specifically identified as Final Sale before purchase
Please contact us if you are unsure whether your item is eligible for return.
Exchanges
We do not guarantee direct exchanges. If an approved return is completed, you may place a new order for the preferred size, color, style, or product.
Order Cancellations
Cancellation requests may be submitted within 1 hour after the order is placed.
Cancellation requests are subject to review. If an order has already entered processing, fulfillment, customization, or shipment, cancellation may no longer be possible.
If a cancellation is approved, the applicable refund will be returned to the original payment method.
Refunds
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method, generally within 10 business days of approval. Your bank or card issuer may require additional time to post the refund to your account.
If more than 15 business days have passed after we notified you that your refund was approved and you have not received it, please contact us.
Lost or Undelivered Orders
If your tracking information indicates a delivery problem or your package has not arrived within the expected delivery period, contact us so that we can investigate. Additional documentation may be required depending on the carrier and circumstances.
European Union / EEA Customers
Where applicable law provides additional cancellation, withdrawal, return, or refund rights, those statutory rights take precedence over this policy.
Contact Us
For questions about returns, cancellations, or refunds, contact FAZVIDA at:
support@fazvida.com